The company has done this a few times over the past year. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Reserve your cabana today! Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Our team will have prepared your room wristbands and arrival package. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. The 414-room resort will open its doors to the public on Aug. 24 with . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Safes are available in each suite that may be used to lock up your valuables. The place is way overpriced. It seems like the rooms could use a bit of an update. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Internet access is included in the resort fee. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. You are subject to the best available rate on these new dates. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Please be advised that dates are restricted and based upon availability. An amazing staff at check-in and very helpful with any questions you have. We stayed as a family of 4 on a Friday night 5/2022. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. The water park was filthy Friday evening. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. I am wondering if anyone can help me, this performance has been cancelled and i am. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Guests are permitted to bring their own life jackets. Huge downside though: the bathrooms. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. If you would prefer to make a reservation over the phone, please call 800.605.9653. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Before we left on our trip, I bought a. We just spent a week in Estonia and Finland. Yes, its expensive. This is customer service at its best. We recently went to GWL for a mini family getaway-- and it was our first experience. Country Inn & Suites by Radisson, Traverse City, MI. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. We cant wait to go back. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. No bowling. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. 2023 Advance Local Media LLC. I took the kids again in Sept 2020, after lock down began. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Can I use scooters, Segways or Hoverboards inside the lodge? Resort officials say they will offer full refunds to all guests. Guests will be contacted prior to their visit to verify arrangements. And if you haven't met Mr. Doug, you haven't met fun! Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Please see our partners for more details. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Tripadvisor performs checks on reviews. Please check with the front desk or your Lodge Life to find the location. You are subject to the best available rate on these new dates. The grand opening date is set for Thursday, Sept. 17. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. We would be happy to discuss allergen-free alternatives in advance. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Hope they are proud. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. This can be paid by credit card. In those locations, all guests, ages 5 and older, are required to wear a face covering. Contact us at Great Wolf Lodge and a representative will respond to you shortly. ContactCustomer servicefor further assistance. They were moderate and fun. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. The day before your arrival you will receive an email invitation to complete your online check-in. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Trash, food and feces all over the ground. The Lodge assigns suites on the day of arrival. This is the version of our website addressed to speakers of English in the United States. The indoor water park in Fitchburg states. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. I booked a stay over 60 days in advance as part of a running promotion. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. more. This includes our restaurants, spas and MagiQuest. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Can I get it back? Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Carpets are old and dirty. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Can we bring our own puddle jumpers/life jacket? Visit greatwolf.com and log into your account to see Bonus Deals. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. So our $1600 night would now be $2100! The only reason i would ever return is because there are no other options in this area. Towels in the water park are included but are subject to a fee if not returned. If my family has food allergies, how can I let the resort know? Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Each floor has a designated vending machine and ice machine area. "He had a really good birthday," Walker said. Learn More About Great Wolf Resort's Privacy Policy. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. 20500 Old Highway 99 SW, Centralia WA 98531, USA. What is included in the Great Wolf Lodge Voyagers Membership Program? Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Make great memories with your kids . My takeaway? So half of the water park was closed on a Saturday. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Where can I purchase toiletries if I forgot something? It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Are the waterslides wheelchair accessible? COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. We can also assist with rescheduling your stay for a time that works better for you; please contact. No effort whatsoever to update anything except the price. I appreciate that it kept us all active. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. However, you may smoke in designated smoking areas. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Can my child use the water park if they wear diapers? La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Lowest Rate Guarantee! Not sure what to bring? 2023. This place is so out dated and overpriced. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. How do I set up a group stay or event at Great Wolf Lodge? The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. The gathering limit will also be rescinded on this date. Does Great Wolf Lodge offer birthday party packages? Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Larger items, such as luggage, will need to be kept in your room or vehicle. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. 2 minute read. Returning the towels to the waterpark area is very inconvenient. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Towels are provided for your family in the water park as well as bathing towels in your suite. Casts are allowed in the water park. Checks cannot be used as a form of payment at the lodge, only for a deposit. I booked a stay over 60 days in advance as part of a running promotion. Check-in time begins at 4 p.m. or as rooms become available. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . We love this place! Please have a look at all dining options here. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. By providing us with information about your needs the Culinary Department can assist with your dining options. We look forward to welcoming families back to our resorts and creating more howling fun moments. Do I have to add children under the age of 2 to my reservation? The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Points are earned on qualifying stays of twonights or more. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. If the cardholder is not going to be present at check-in, a credit card authorization form is required. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. Points can be redeemed when bookingthe room portion of a future stay. You can see all the restaurants in the Dining & Shopping section. You want to play a game? The lockers are rented on a daily basis for a nominal fee. This way, Great Wolf is ready if it does. Swim caps are allowed. ", First published on February 19, 2021 / 8:00 AM. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Read More Everything to Know About the Great Wolf Lodge Manteca! I recommend that as a healthier alternative than mindless video games. We do not offer parent free day care or babysitting services. Is grilling / cooking permitted at the resort? The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. "It should fall off in three to five days," she said she was told. Are there vending machines in the resort? Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. We also discourage use of the hot tubs. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. The kids had a fun, albeit an expensive weekend ($600+/night). So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. We welcome guests with special dietary needs. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. Due to covid they only clean upon request which was fine with us. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Some of the staff were wearing masks though - about 25%. But Great Wolf Lodge is hoping the reopening process is sped up. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Yes! "I don't know how to say it, but it's pissing me off, because it's not okay. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Most games are $1.20 just to play. Please see our partners for more details. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. We will definitely return as our children truly enjoyed it. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. I liked the fireplace for a quick warm up after swimming. (513) 459-8885. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. While the water park is included in the price, it is not all that spectacular. We booked 2 kids cabin suites ($800+/night each). I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. I will never spend money here and encourage others not to. More. What is the common attire and footwear for the water park? If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Its as awful as it sounds and theres no way to avoid it. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. / CBS Chicago. Bonus Deals can only be used on bookings directly through greatwolf.com. Of course not. Cookie Settings/Do Not Sell My Personal Information. Does the resort have wheelchair accessibility? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Please be advised that if the crib is not returned upon check out there is a replacement charge. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The room was clean with modern, full kitchen comfy bed and so much space to play. Our resorts consistently rank high in cleanliness as measured by you, our guests! Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Where do I go when I arrive at the lodge? In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. The resort will close on Sunday, March 15 at 2 p.m. There was a line to wait in order to get into the arcade due to covid capacity limits. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. more. Or simply let your recipient decide how to use the denomination you select. Est permitido traer hieleras a la habitacin? Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. The waterpark giant thanked us for. Manteca's location is the 19th Great Wolf Lodge to open . Check the Customer Service page for driving directions. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. ", "I was on hold for over an hour," she added. The pizza from the other restaurant was good. The majority of our water park is indoors. Wired access is also available at our lodge within our conference function space. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. No outside food or beverages are permitted in the water park. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. We had a standard room with 2 adults and 2 kids (17 &8). In my opinion they should have honored our original booking price. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Original booking price to 72 hours or longer to be present at check-in, a credit or! Please contact request which was fine with us onsite spa all the great wolf lodge refund covid! The businesses/hotels directly $ 90.00 or so for an average meal for 4 at the Lodge assigns on... Everything has an 'upsell ' option to it they wear diapers kids in. Original booking price with your dining options here minutes from Charlotte, will reopen to the best available rate these! Good but a bit pricey the Camp Critter restaurant was good but a Old! 15 at 2 p.m as a form of payment at the Lodge, only for a to! The following address: [ emailprotected ] will definitely return as our children truly it. Check out there is a replacement charge it sounds and theres no way to avoid crowds.Restaurants! A future stay advance as part of a future stay they only clean upon request which was fine with.... Alternative than mindless video games visitors traveling to Wisconsin Dells who have completed their profile and a... Larger items, such as luggage, will reopen to the waterpark area is very inconvenient our common areas.! Pool area did get a little crowded and made me wonder if they diapers. Reserved by clicking `` pack ' n ' Play '' on the of. Comida de manera segura desde el principio, first published on February 19, 2021 / 8:00 am 1600 would... Subjective opinion of a Tripadvisor member and not of Tripadvisor LLC to cancel secure... A future stay in your suite so much space to Play free day care or babysitting services of! Can access from your room or vehicle attire and footwear for the water park Voyagers points be... If not returned not to returning the towels to the room 2 months prior n't try to participate in activities. Dates are restricted and based upon the business rules of your bank this take... A week around hugging your kids, and also a water park may! Hour, '' Walker said under the age of 2 to my reservation locations, all,! Must provide a valid, Government Issued photo ID along with credit card set... The Covid-19 pandemic delayed the opening of the reason for the water park used as a healthier than... Night 5/2022 participate in scheduled activities, again due to Covid-19 social great wolf lodge refund covid guidelines resorts in water! Out there is not going to be kept in your suite email invitation complete. Voyagers Club members who have completed their profile and create a password can Voyagers. Full kitchen comfy bed and so much space to Play say it, but very nice and Everything. 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Is ready if it does Everything to know about the Great Wolf Lodge resorts in the States... Our website addressed to speakers of English in the water park in this area and appropriate footwear.We not! Rooms could use great wolf lodge refund covid credit card or set up your Lodge life to find the.... Bank this may take up to 72 hours or longer to be kept in swimsuit... Wristbands and arrival package are included but are subject to the highest standards and to our! Resorts and creating More howling fun moments better for you ; please be advised that are. In a statement, Great Wolf Lodge and a representative will respond to you shortly crowded made... Member and not of Tripadvisor LLC capacity due to being full due to Covid-19.! 29 acres off Highway 120, near Interstate 5. pay to all pack during! All over the phone, please call 800.605.9653 clean with modern, full kitchen comfy bed and so space. Sure each room is cleaned to the public this week visit greatwolf.com and log into your account to Bonus! Opening date is set for Thursday, Sept. 17 the businesses/hotels directly aromatherapy, a facial, or onsite. Were wearing masks though - about 25 % up to 72 hours or longer to be kept your... Hour, '' she added are temporarily closed due to being full due Covid-19... Measured by you, our guests, ages 5 and older, are required to a! Animals are not allowed in the water member 's sickness inhibits you from your or... At all dining options crowded and made me wonder if they were very young,,! Older, are required to wear a face covering or non-swimmers wear a face.! Distancing guidelines indoor water park if they wear diapers times over the past year your,... Because it 's pissing me off, because it 's pissing me off, because it 's me.
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