I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Wisecars will not sell or rent any personally identifiable information. The Car Rental Company must give its consent to repairs and replacements. Wisecars believes in protecting your privacy. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Wisecars will inform the complaint submitter on how to proceed if needed. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Dear Paul,Thank you for contacting us! We do not delete personal data on the request of a third party. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. One of our helpful agents will be in contact with you to address the request. Please inform the car rental company straight away if your rental car gets damaged. There are too much additional insurances taxes etc.
Company Terms of Service - Wisecars Even a basic insurance. Honestly, never use third-party companies to rent a car. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Amendments can only be made up to 48 hours before the pick-up time. If additional information is required, the process may be extended for another 28 calendar days. It said and I'll recap ,"NOTHING more to pay ". %title% %offer% Tbb. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. In most locations, the minimum renting age is 21 years. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. You can present the voucher either in a printed version or a digital form (such as from your smartphone). All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Please note, making a new booking may result in the change of the Car Rental Company. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel.
12 Wisecars Discount Codes, Promo Codes - Mar 2023 Consider the cancellation policy. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Minimum age requirements on larger cars may also be higher at some locations. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. I read other reviews from this company after this had happened and that is a common . There rating is probably false and it never mentioned a basic passage. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Wisecars will inform the complaint submitter on how to proceed if needed. ONWise users may obtain an online cancellation quote through our contract administration platform. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars is an online vehicle rental broker. Wisecars Protection Package ensures that you are protected should anything go wrong. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your voucher is normally issued 48 hours before the pick-up time. You can upgrade your car before you start your trip. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Email Protect your account with two-step authentication you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. What's Wisecars' cancellation policy? We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If this is the case, it will be clearly stated on your voucher. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Alternatively, just sign in or register using your Google or Facebook account. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please make sure you return the vehicle to the same rental company from which you collected it. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Some of this include complete insurance and others do not include it at all. They will need to show their drivers license, which they must have held for at least two years. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. provided by the customer's credit card company.
Read Customer Service Reviews of www.wisecars.com - Trustpilot Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Use small print to hide from truth.
Wisecars Car Rental Deals | Skyscanner You can present the voucher either in a printed version or a digital form (such as from your smartphone). It is one of the scummiest business models I have ever seen. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. The permit you may need depends on which country youre visitingand how long youre staying. My issue has been resolved. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We can accept no further responsibility when there is no out-of-hours service available. Any additional charges will need to be paid at the rental counter in the local currency. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We offer a price comparison of major and independent car rental suppliers around the world! Wisecars is an independent travel broker who does not represent any particular car rental company. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. The car rental company will charge you for the additional driver for the whole time that you have the car. This information must be sent via email and give Wisecars the relevant details of the incident. What's Wisecars' cancellation policy? Your voucher will clearly state the address of your vehicle supplier. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. So you can bag the best deal with total flexibility to change your plans if you need to.
- Wisecars 2023 Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. www.wisecars.com. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well.
Your browser settings can be set to inform you before receiving a Cookie. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you are late for your pick-up, you could lose your car. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. You may also add additional drivers at the rental counter when you pick up your car. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. It is entirely up to the Car Rental Company whether they decide to do so or not.
Terms of Service - Wisecars This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you do not agree with any part of them, you must not proceed with your booking. Please note that all additional drivers must also show a valid driving licence at pick-up. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. We use dedicated people and clever technology to safeguard our platform. Your contract for car rental will be between you and the Car Rental Company. Trustpilot is assessing this review in accordance with our flagging process. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. This is the second time we have booked with Wisecars and had amazing service. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you.
Manage Bookings Online - Wisecars - Wisecars You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time.
Read Customer Service Reviews of www.wisecars.com - Trustpilot You can also extend the free cancellation time frame by purchasing our Cancellation Protection. We do not delete personal data on the request of a third party. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. 1 year ago.
Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. I had questions about requirements of car insurance. they are untrustworthy. Please keep in mind that inclusions may differ between car rental companies. Your contract for car rental will be between you and the Car Rental Company. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Read more from https://www.wisecars.com/en-us/reviews. Excellent! Never ever use Wisecars. What's Wisecars' cancellation policy? Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Due to this protection, it cannot be read by any third party. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. We used in October 2022. What's Wisecars' cancellation policy? Manage bookings effortlessly. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. It is highly recommended to call the police even for the smallest of damages. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Wisecars does not take responsibility for partners response times. You can also find this information on the confirmation voucher. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars does not store credit card details. Reduce your carbon footprint by selecting a greener car hire option. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. If your plans change in advance, you can bring your pick-up time forward by amending your booking. In that case, the special cancellation terms are presented during booking. As with any amendments, just scroll down to the bottom of this page and create a support ticket. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Your voucher is normally issued 48 hours before the pick-up time.
Wisecars car rentals - Bargain Travel Forum - Tripadvisor All persons driving the vehicle must be in possession of their driving license at all times. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Please keep in mind that any changes that you make to your booking will probably change the rental price. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All rights reserved. All cancellations outside of the aforementioned timeframes will not be refunded. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. You can amend your booking information or cancel your booking in a few simple steps. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed.
Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Wisecars car rentals - Bargain Travel Forum - Tripadvisor This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. We will send you your rental voucher 48 hours before your pick-up time. It goes against our guidelines to offer incentives for reviews. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel.
Wisecars car rentals - Bargain Travel Forum - Tripadvisor Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. available for purchase from the car rental company, or. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited.
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